Blog

5G’s impact in the evolution of VoIP

5G’s impact in the evolution of VoIP

Mobile connectivity is a top priority for personal and business users alike. 5G, or fifth-generation wireless systems, will change not only people’s daily routines but also the way small- and medium-sized businesses (SMBs) operate. Here are three main ways that 5G will change VoIP for SMBs. Improved Video Conferencing The major factor holding web and […]

Is your VoIP distributor right for you?

Is your VoIP distributor right for you?

Because it is cost-effective, Voice over Internet Protocol (VoIP) is a popular choice today among small- and medium-sized businesses (SMBs) looking to upgrade their phone systems. But before you contact just any VoIP distributor, make sure you are dealing with a respectable and trustworthy one. Here is a checklist of the must-have qualities of a […]

The right social media platform for your SMB

The right social media platform for your SMB

Facebook leads all social media platforms in terms of daily active users, audience reach, and cultural impact, but is it the best fit for your business? Every business has a unique audience, so what works for one business may not work for another. With all the available social media platforms to choose from, small- and […]

Don’t be a VoIP eavesdropping victim

Don’t be a VoIP eavesdropping victim

In the digital world, eavesdropping is a form of cyberattack where voice over internet protocol (VoIP) phone calls are intercepted and recorded, usually to glean personal or business information. Since it does not affect call quality, it’s hard to tell if you’ve been a victim of eavesdropping. Ensure that you never become one by implementing […]

How to prevent VoIP threats

How to prevent VoIP threats

Now that digital collaboration is an integral part of any business, VoIP has become indispensable. Unfortunately, as it becomes more widespread, so do the threats against it. These attacks may not be as serious as ransomware or phishing, but they’re just as dangerous to SMBs. Here are five ways to protect your VoIP network against […]

Don’t let negative reviews ruin your brand

Don’t let negative reviews ruin your brand

Negative reviews on sites like Yelp, Trip Advisor, and Ripoff Report will damage your brand’s online presence . So how can you protect your company from defamatory and false reviews that show up on search results for your business? Here’s the best strategy. Don’t engage site or users directly Don’t send emails demanding to have […]

Irate customers? VoIP features can calm them

Irate customers? VoIP features can calm them

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were. Hire professionals to record your on-hold […]

6 tips for SMB Facebook pages

6 tips for SMB Facebook pages

Facebook isn’t worth over $480 billion because people use it for just selfies and political rants. Businesses of all sizes and from all industries are using it to attract and engage customers, and yours should too. Aside from purchasing targeted advertisements, there are a host of free strategies to generate business with your SMB’s Facebook […]