Two River Cloud powered by OS33

Incident Date and Time Details

Citrix Receiver Warning Message October 2, 2017 OS33 senior engineers are currently aware of a message that users may be receiving when launching hosted applications. The message states that The Citrix XenApp license is going to expire within 30 days. We are working to resolve this issue. This message can be safely ignored

Resolved

OS33 February 28, 2017 Amazon Web Services went offline earlier today. This has affected companies nationwide include our Cloud provider, OS33.

Resolved

OS33 October 20, 2016 OS33 senior engineers are currently investigating a networking issue in the NJ4 center. Users may experience a delay in application response or temporary loss of access to their hosted applications.

Resolved

OS33 December 9, 2015 The Savvis Datacenter is currently experiencing issues. Engineers at the Savvis Datacenter are working to resolve the issues.

Resolved

OS33 December 1, 2015

The Savvis Datacenter is currently experiencing issues. Engineers at the Savvis Datacenter are working to resolve the issues.

Please see the Alert below. We will keep you updated and let you know as soon as possible when this situation has been resolved. We apologize for any inconvenience this may cause and thank you in advance for your patience.

U.S. Cloud Desktop: *CURRENTLY IN READ-ONLY MODE*

Due to slowness reported at the primary site which began at approx. 9:25 AM EDT, the Cloud Desktop has been switched to read-only mode. Our Developers are actively addressing the issue to resolve all issues as soon as possible.

What will not be affected?

  • users will be able to log-in, launch applications, and perform tasks as normal
  • all services and devices will function as normal

What will be affected?

  • users will be seamlessly redirected to the backup Cloud Desktop site and operate normally.
  • all Cloud Desktops will be in 'read-only' mode
  • the 'Company Management' and 'Cloud Control Panel' objects will be in 'read-only' mode
  • the 'Edit' button will disappear on all pages and various operations will be unavailable (i.e. add a user, company, or server)

We apologize for any inconvenience this may cause and thank you in advance for your patience.

Resolved

OneLogin September 9, 2015

Please see the Alert from OS33 below. We will keep you updated and let you know as soon as possible when this situation has been resolved. We apologize for any inconvenience this may cause and thank you in advance for your patience.

Please click on the websites you have linked on your webtop and log in manually.

Wed 9/9/2015 8:33 AM: OS33 is currently experiencing issues with our Single Sign On provider that has caused some users to receive an error: "This feature is not enabled". Senior engineers are working to resolve the issue as soon as possible. In the mean time, please navigate to these sites and login with your credentials manually. As soon as more information is available, it will be posted to this announcement. We apologize for any inconvenience and appreciate your patience.

Resolved

Login Issues July 1, 2015 Due to a Verizon FioS issue, some users are having issues logging in to OS33. If you are having issues, please wait 10-15 minutes and then try again.

Resolved

Intermittent Outages June 15, 2015 8:30 am We are experiencing intermittent outages and are working with our provider to restore services as soon as possible.

Resolved

Latency Issues April 22, 2015 9:30 am We are experiencing system latency issues and are working with our provider to restore services as soon as possible.

Resolved

Intermittent Outages March 3, 2015 11:30 am We are experiencing intermittent outages and are working with our provider to restore services as soon as possible.

Resolved

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